Support

How can we help?

We aim to respond to all support requests within 2 business days. For documentation and common questions, check the EpicViz documentation first.

Before you reach out

Check the documentation for answers to common questions, including:

• How to install EpicViz
• How to generate a diagram
• Frequently asked questions

Reporting a bug

When reporting a bug, please include:

• Your Jira project type (team-managed or company-managed)
• The diagram type you were generating
• A description of what happened vs. what you expected
• Any error messages visible in the EpicViz panel

Feature requests

We welcome feature suggestions. Email us with "Feature request:" in the subject line and we'll consider it for a future release.